That £40,000 kitchen you quoted back in March? It hasn't gone to a competitor. It's sitting in someone's inbox, half forgotten, while your lot are flat out on live jobs. Most firms aren't short of enquiries. They're short of anyone going back to the ones they've already got. I find the work you've already paid to win, and I bring it back.
Every one of those cost you money to win. The advert, the showroom time, the survey, the design work. You've already paid for all of it. It won't show up as a red figure anywhere. It just quietly wanders off out the back door.
And here's the big one, sat underneath all of it. Eight or nine jobs in ten probably come through referral partners. Architects, builders, interior designers. That channel built your business, and fair play, it's a good one. But be honest with yourself: you've very nearly wrung it dry. And when their year goes quiet, so does yours. Referrals should be the cherry on the cake, not the whole cake.
For about fifteen years I was a VAT-recovery consultant. My whole job was digging through a company's records to find money they'd already earned and never collected, then going and getting it back. They'd written it off. I just went and fetched it.
Then I had a proper look at how kitchen showrooms actually run, and I felt right at home. Same leak I'd chased my whole career, only it wasn't tax this time. It was revenue. Quotes that went quiet. Enquiries nobody got to quick enough. Customers who loved their kitchen and never heard from you again.
"Design done. Survey done. Quote sent. Then silence. And it's nobody's job to break it."
How your enquiries come in, what happens after a quote goes out, and what's sitting in the drawer from the last twelve months. Nothing to prepare, just an honest chat.
I go back through the quiet quotes and the way enquiries get handled, the same way I used to go through tax records. I find which ones are still alive, and where the money's leaking out.
A plain-English picture of what's recoverable and what it's worth. Yours to keep, no strings. If you want me to fix the leaks and chase the quotes properly, I'll quote you for that. One recovered kitchen usually covers it several times over.
Straight answer: I'm building up my file of case studies in this line of work, and I'd rather earn the proof than charge you for a promise. Either way you get the full review and the findings. If there's genuinely nothing worth recovering, you've lost twenty minutes and a cup of tea. If there is, and there usually is, you'll see the number in pounds long before I ask you to spend one.
Seven quick questions about how opportunities move through your showroom. No obligation, nothing to prepare. I'll come back to you personally with what I'd look at first.
There's one way to find out, and it takes 60 seconds.
Take the Recovery Check